Avoiding the Two Most Common Startup Marketing Pitfalls
Posted August 29, 2008
This is a guest blog from Sean Ellis who can be seen at Startonomics on October 2, 2008.
Marketing a VC-backed startup is one of the toughest marketing jobs you’ll ever face.
The challenge usually falls on a lone marketer taking a venture to market for the first time. Even seasoned marketing execs find themselves in unfamiliar territory. They don’t have a team of minions to execute all the components of a comprehensive marketing plan. It’s up to them to roll up their sleeves and execute a whittled down list of high impact initiatives. Unlike an established company, there is rarely any momentum to ride while they figure out which initiatives will prove “high impact.”
And if the job weren’t stressful enough, some arbitrary date will likely be set as the target for the millionth user. With all that fresh VC money, the marketer has little choice but to get aggressive about scaling growth.
What’s that burning smell?
Welcome to mistake number one: premature scaling.
The only marketing job tougher than bringing a well-funded startup to market is trying to do it with a bootstrapped startup. The common mantra at a bootstrapped venture is: “conserve as much cash as possible.” While this is wise while the initial product is being developed, even bootstrappers should get serious about scaling growth at some point. Yet the typical thinking remains: focus on creating a great product, get buzz and hopefully we’ll take off like wildfire. This is the second common startup marketing mistake: staying conservative for too long.
These somewhat opposite mistakes can be avoided by answering the same simple question: “How can we spend millions of dollars predictably building our user base with a positive return on investment?”
While the question is simple, arriving at the answer is an arduous, but essential task for any startup marketer. Every company must create its own unique checklist of initiatives and systems that will help uncover the critical information needed to scale with a predictable ROI. Of course a bootstrapped company will need to raise money to spend it, but with proven metrics it shouldn’t be difficult.
Generally the process starts with understanding how your product meets the needs of the right target customers. This is followed by a very iterative process of honing messaging, business models, and eliminating barriers to adoption. The end result should be a large enough average user lifetime value to enable scalable external customer acquisition drivers that generate a positive return on investment.
Developing and managing these external drivers will be the primary focus of my Startonomics presentation “Creating & Implementing a Web 2.0 Marketing Plan.” But you’ve now been warned - very little attention should be paid to developing these external drivers until the preceding “discovery process” has been completed. I highly recommend reading “Four Steps to the Epiphany” by Stephen Blank prior to the Startonomics conference. It’s less focused on specific startup metrics, but should help you determine the right fit between your product, target market and the problems you solve.








Dan Waldron
August 29th, 2008
Thanks for posting the article, was certainly a great read!
Business blog » Blog Archive » Avoiding the Two Most Common Startup Marketing Pitfalls
August 29th, 2008
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Patrick
August 29th, 2008
So the two mistakes are in fact one and that is to scale at the wrong pace. And apparently the groundbreaking answer is to match the product and business model to the market. I concur with you on the importance of actionable metrics, and for a small investment, they can provide a huge return by ensuring you make well informed decisions. However I consider that to be a basic necessity and to be the least of a startiup marketer’s problems, which are more related to knowing how to orchestrate the marketing mix with limited means for maximum effect. I wish my bootstrapped startup had the envious problem of working out how to spend millions of dollars on marketing. I suspect most bootstrapped startups will be sweating over how to maximise ROI on a budget of a hundredth the size.
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August 29th, 2008
[...] Avoiding the Two Most Common Startup Marketing Pitfalls Sean Ellis writes “Marketing a VC-backed startup is one of the toughest marketing jobs you’ll ever face. The challenge usually falls on a lone marketer taking a venture to market for the first time. Even seasoned marketing execs find themselves in unfamiliar territory.” [...]
Sean Ellis
August 29th, 2008
Patrick, thanks for the feedback on my post. I agree that most startup marketers are focused on how to “orchestrate a marketing mix with limited means for maximum effect.” In my experience, it becomes much easier to develop an effective marketing mix after honing your messaging, target and optimizing conversion metrics. In a bootstrapped company with a single marketer there just aren’t enough hours in the day to develop the marketing mix and execute pre-scale initiatives simultaneously. Therefore, you must prioritize your execution sequence and only start agressive spending when it can be done with a positive ROI. It’s definitely not rocket science, but most startup marketers get it wrong.
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August 29th, 2008
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